Delores Alba Chichen Itza, Chichen Itza, Mexico

Inquiries:

You can visit the hotel's website at Delores Alba Chichen Itza or check out Hotels.com for great deals on other accommodations in Chichen Itza, Mexico.

Overall Comments:

Although in North America we would call this surprisingly pleasant hotel a "motel", the rooms and service are far superior to that of any North American motel. The friendly staff are helpful, honest and nice; while the photos of the rooms on their site are exactly what the rooms look like so there weren't any surprises when we arrived. Booking through their website is cheaper than the rates they have for walk-in clients, and are a good value for the area. Although we wouldn't choose this place for our honeymoon, we were pleased with everything and wouldn't hesitate to stay here again.

Location:

The Delores Alba Chichen Itza is located a few kilometers before Piste and the Eco-Archeological Park Ikil - Chichen Itza, off the old highway 180. Other than the Cenote Ik Kil directly across the street, this area is pretty remote. Unless you have your own car, we wouldn't recommend staying here, despite the shuttle service that the hotel offers to Chichen Itza. The cenote across the street is a gateway stop for tour buses on their way to Chichen Itza. Unless you enter the cenote when they first open, don't expect to enjoy this overpriced cenote in peace. Although the hotel is located just off the small, old 2-laned highway, it wasn't noisy inside the rooms. There aren't that many cars that pass through the area. Laying by the pool isn't as visually attractive as it wouldn't be if the highway wasn't there, but the road isn't that problematic. Hey, at least it makes this place easy to find, even at night!

Room Comfort:

The simple rooms were surprisingly comfortable and pleasant. The Mexican decorations really helped give the room that homey, Mexican feel. Other than the decor, it was nice that the rooms had wireless internet, air conditioning, satellite television with HBO, fan, safe and so on. Our room was spacious enough to unpack for a few days. There was good water pressure and ample hot water, so we really didn't have much to complain about except perhaps the small bathroom. 

Cleanliness:

The place was clean, although the shower area could have been cleaner. There were also a couple of small ants in the room.

Service:

When we emailed the hotel, we received quick and accurate responses in English. When we arrived at the hotel, the staff was relaxed, nice and really friendly. They didn't try to sell us anything and pretty much left us alone to enjoy the hotel, pool and room as we pleased. This was nice. They even let us stay, free of charge, well beyond the posted check-out time.

Food:

The breakfast was really good and consisted of fresh, warm bread, tea or coffee, fruit plate, lemon cake and eggs with ham. Once again, the breakfast was better than we expected it to be. Although you can order meals at all times of the day, we only ate breakfast here as it was included in our room rate.

Other notes:

There are two swimming pools at the hotel. They use some kind of new technology to filter the water so they don't use chemicals to clean it. One of the pools was discovered while digging thus contains natural rock formations. When we laid our towels on the deck chairs by the pool, the staff automatically sent someone to collect the leaves from the pool. Since the hotel wasn't busy, it was nice of them to notice that people are using the pool and ensure that the pool was debris free. Great service!

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